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Support Questions

In this section we hope to compile the answers to our most commonly asked questions. This is still under construction so please bear with us!

How important is it to back-up my machine?

Very, is the answer. Files can be lost from your computer in any number of ways—you might accidentally delete a file, or a virus might wipe data out. You can also have a complete hard drive failure. When a hard drive dies, it's like having your house burn down. Important personal items are usually gone forever. Thankfully it's a really simple process these days to back up your data to a second, separate location. By doing so, your files can be protected.

Today, there are many options for backing up your data. You don't need any sophisticated equipment—you can use CDs, DVDs, external hard drives, usb memory sticks, network drives, or even online storage. We recommend that your data be saved in multiple places, for example, kept on your computer AS WELL as on a second device. It is not just your computer that can fail, external devices can also.


How can I test my broadband speed?

There is a very handy website called that will test your upload and download speeds


I am thinking about buying a new machine, will my old software work on Windows 7, 8.1 or 10?

Give us a ring so we can explain the differences between the operating systems and discuss which would best suit your needs.


If I'm not planning to use my computer for awhile, should I shut it down or put it to sleep?

If it's just a few hours or even overnight, it's usually more efficient to put your computer to sleep, either by clicking the Power button on the Start menu or by closing the lid on your mobile PC. (Some computers also have a dedicated sleep button on the computer case.)

There are several advantages to choosing sleep over shutting down:

All your work, including information about the programs you were using such as window location and size, is automatically saved.

When you awaken your machine from sleep, you don't need to restart programs or reopen files as you would if you had shut down the computer.

While Windows does use some power in sleep mode, it's very small: about one-tenth as much as it would need if you left the computer running. A mobile PC typically uses 1 to 2 percent of battery power per hour in sleep mode.

When Windows is asleep, it can still download and install updates and perform other routine maintenance tasks.

But there are instances when you should shut down your computer fully—for example, when you install hardware. If you don't plan to use your computer for several days or more, you should also shut it down.


AVG pop-up message 'AVG has detected high memory usage by the following application: Windows Internet Explorer', what does this mean and how can I fix it?

In short just ignore the message, AVG Advisor constantly monitors the computer and advises with solutions on various computer problems you may have. When web browsers and other applications are open for many hours, they are constantly consuming the available memory of your PC. If you have an older system or a machine with low RAM memory this could cause the computer to slow down.
If you wish to stop the message popping up, you can disable the notifications as follows:

            - Open your AVG program
            - From the menu Tools, open Advanced settings.
            - In the left pane, select Appearance.
            - In the list of System tray notifications, clear (un-tick) the option Display AVG Advisor notifications.
            - Click OK to save the changes.


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Workshop: Simon:
01689 861400
07939 957270
07341 256521